KTM Jewellery
Industry
Retail
Platform
Web and Mobile App
Country
India
Partnership Period
Jan 2022 to Present
Team Size
4 Experts
Overview
KTM Jewellery aims to digitize their gold chit schemes, allowing customers to subscribe, make payments, and manage details through a customer mobile app. Collection agents use an employee app to collect payments , while an admin portal manages schemes, payments, and collection reports.
Key Stakeholders involved
- Customers: Subscribes to chit schemes, makes payments, and manages details through the customer mobile app.
- Collection Agents: Uses the employee mobile app to collect payments and create new customers with subscribing to new schemes.
- Admins: Manage chit schemes, customer data, payments, and collection report through the admin web portal.
Preconditions
- The custom-built applications (customer app, employee app, admin portal) are developed and operational.
- Mobile apps are available on the respective app stores.
- Employees are trained on using the employee app.
- Admins have access to the admin web portal.
Main Flow
Customer Mobile App:
- Customer installs the mobile app and creates an account or logs in.
- Customer views available chit schemes, selects desired plans, and subscribes to them.
- Customer can request for the product demo from the nearest branch.
- Customer views upcoming payments, due dates, and outstanding amounts.
- Customer makes payments using preferred payment methods (online banking, cards, UPI).
- Customer receives payment confirmation in the app.
Employee Mobile App:
- Collection agent logs into the employee app.
- Agent views the list of customers due for payments and schedules visits.
- Agent visits customers, collects cash payments, and updates payment details in the app.
- Agents can create new customers with subscribing to new schemes
- Agent enters OTP sent to the customer’s mobile number to verify payment.
Admin Web Portal:
- Admin logs into the web portal with authorized credentials.
- Admin manages chit scheme details, creates new schemes, and updates existing ones.
- Admin views and manages customer data, including subscriptions, payments, and contact information.
- Admin monitors chit scheme payment statuses and scheme closure status.
- Admin can preclose the customer schemes.
- Admin can manage the customer product demo requests.
- Admin views and analyzes collection data for efficiency.
Alternative Flows
- If a customer faces technical issues with the app, they can opt for manual payment at the jewelry store.
- If a collection agent’s app malfunctions during payment collection, they record the payment manually and report the issue.
Technology used
- React, React Native, Python, MySQL , Nginx
Post Conditions
- Customer payments are recorded and updated in the system.
- Admin monitors chit scheme statuses and collection agent activities.
Business Impact
- Enhanced Customer Convenience: Customers can easily subscribe to and manage chit schemes from the comfort of their homes.
- Efficient Payment Collection: Collection agents can securely collect payments, reducing the need for customers to visit stores./li>
- Improved Data Management: Admins can monitor chit scheme statuses, customer payments, and agent efficiency in real-time.
- Customer Engagement: The customer app facilitates engagement through notifications and updates about chit schemes.
- Data-Driven Insights: Data collected from the apps and web portal can provide insights for better decision-making.
Related Use Cases
- Payment Gateway Integration: The system integrates with secure payment gateways to facilitate online payments.
- Customer Support: A support is in place to assist customers with app-related issues.
- Scheme Closure Process: Application manages the process of closing chit schemes when they reach completion.
Assumptions
- Customers have access to smartphones and the internet.
- Collection agents have smartphones with the employee app installed.
- Payment methods available in the customer app are secure and reliable.
- Customers receive OTP verification for payment authentication.
- The web application can handle the required scale of data management.
Future Considerations
- Enhanced Analytics: Incorporate advanced analytics to provide insights into customer behavior, scheme performance, and agent efficiency.
- Biometric Authentication: Explore adding biometric authentication for enhanced security during OTP verification.
- Integration with CRM: Integrate customer relationship management (CRM) tools to enhance customer engagement.
- Automated Notifications: Implement notifications for upcoming payments, scheme updates, and successful payments.
- Expansion to Web: Develop a web version of the customer app for users who prefer desktop access.
